BARTENDING SERVICES FAQ
What is The Moving Booze?
We are an awesome team that will provide you with a full service bartending for any occasion such as weddings, corporate events, holiday parties, birthdays, baby and bridal showers. You name it and we will be there. Our add-on portable bar service will help those events that don’t have a bar setting, such as farm or patio weddings, or we’ve even used it when our clients want to have more than one bar in their events!
Where are you located?
We are located in Cedar Park, Texas. We travel within 25 miles of our home base at no charge. Traveling outside our limit will incur a travel fee of 0.90$ per extra mile.
What TMB provides?
In our simplest package when our bartenders are hired they will bring their bar tools, but we can even provide garnish prep, rentals, and glassware if you hire extra services through our shop!
Do you supply the alcohol?
The state of Texas does not allow mobile bartending businesses to resell alcohol due to TABC licensing and us not being a brick and mortar establishment, but we will help you creating your perfect drink menu and will send you an alcohol estimate shopping list for you to go to the store of your preference and purchase mixes and alcohol needed, we even give you a suggested amount of ice and cups needed.
Can you provide a cash bar?
As TABC won’t provide a liquor license to mobile bartend businesses we cannot collect money in exchange for alcoholic beverages.
What is your payment and refund policy?
We require a non-refundable 50% deposit and a signed contract in order to reserve your date, 25% of such deposit is refundable if we are notified of the cancellation of the event a couple of weeks before the date of the event. The remaining 50% is due 30 days prior to your event. Due to COVID 19, we do allow rescheduling solely based on availability, if a date cannot be figured out for all parties, we will keep the 25% of the initial deposit to cover our costs.
How far in advance do we need to book?
Get in touch with us as soon as possible to reserve your date!
Are you insured?
We carry general and liquor liability insurance, and our bartenders are TABC compliant.
RENTALS FAQ
What is the length of rental?
Rental rates are for one day events. We allow our customers to pickup their rentals the day before their event and return the items the day after their event.
What is my responsibility when I return my rentals?
Tables and chairs should be folded and stacked. China, flatware and glassware should be scraped free of food particles and repacked in their original containers. All other items should be boxed and/or crated in the containers you received the items in. If our crew is retrieving the items from your event location, all items should be returned to the point of delivery ready for pickup. You will be charged if rentals need to be disassembled, stacked or repackaged when our crew arrives to pick up the items. A charge will apply for all items, including boxes and crates that are missing or damaged.
Do I need to wash china, flatware, glassware and linens before I return them?
All glassware and other food service equipment must be clean of all food debris. We will wash and sanitize these items upon return.
Shake food from tablecloths and napkins. Pack linens in the sacks that are provided. Linens should be dry before bagging to prevent mildew and staining. Linens returned with mildew will be billed to the client.
Do I need to clean rented items before returning them?
With the exception of linens and food service equipment, all items should be returned in pre-rented condition.
Delivery & Pick up info:
Delivery is available and should be arranged at the time rentals are reserved through our shop. Delivery charges are based on the event location. Someone should be available to accept deliveries and sign release of materials. Please report shortages or damages to the driver at the time of delivery.
Delivery and pickup charges are based on ground floor delivery. If rentals must be carried to other floors or to a specific area, additional charges may apply. Our personnel are trained to neatly stack all items in a convenient location. We will provide special containers to keep your rentals clean and undamaged. Please use these containers to return items.
Deliveries are scheduled between 8:00 a.m. and 6:00 p.m.
In addition to the above hours, special delivery arrangements are available. Please call for a quote.
Rentals must be broken down, restacked and ready for pickup and in the same location it was delivered. Please save and reuse all of the packing material you receive with your order to prevent breakage.
Pick up and return info:
If you decide to pick up from our storage, please select the self pick up at check out in our shop, you’ll receive a gate code within a few hours of reservation, and your rentals will be located at the front of the storage ready for pickup. Please check all items and send us a quick e-mail or text if any shortage or damage to units.
Return will be made the same, the code will open the gate, and a picture will need to be sent to us when the items are dropped off.
Rental Terms & Conditions
CANCELLATIONS: All cancellations or reductions must be made 14 days prior to the event date. Additions are allowed, but are subject to availability.
PAYMENT: A 25% non-refundable deposit is required to hold a reservation. The remaining balance is due before pickup/delivery. A valid credit card is required on all accounts, even if you pay with cash or check. The Renter hereby authorizes The Moving Booze, LLC to bill this credit card for: missing or damaged items, balances left unpaid prior to pickup/delivery, additional cleaning, or labor charges incurred after the event. We encourage payments over $500 to be made by check. Charges over $500 will incur a 2.5% processing fee.
CLEANING: Normal cleaning is included in the rental of food service equipment, linens, vases, and votive candle holders. All other items (including tables and chairs) must be returned in pre-rented condition. A labor charge may be added for items requiring additional cleaning upon return. Return all china, flatware, glassware, fountains and other food service equipment scraped free of all food debris and rinsed when possible. Shake out linens and scrape off excessive food debris before bagging. Linens must be bagged dry to prevent mildew. If drip-less or mechanical candles are not used, wax deposits should be removed from all taper candle holders.
DAMAGE OR MISSING ITEMS: Renters are responsible for items from the time of pickup/delivery until these items are returned. All rental items (including tables and chairs) need to be protected from the weather. A 10% non-refundable damage deposit is added to all accounts. This deposit covers minor damage or missing items. Losses caused by negligence, improper use or are greater than the damage deposit will incur an additional charge. PLEASE NOTE: Candle-wax will stain, melt, or burn linens. If linens are returned with wax damage, full replacement charges will apply.
DELIVERY: While we will try to meet your needs, specific time requests are not guaranteed. Standard delivery service covers tailgate drop off and pickup only. If additional labor is required, please request this ahead of time. Items should be stacked and prepared for loading when drivers arrive for pickup. Unscheduled labor will be charged.
LATE FEES: Items are to be returned the business day after the event. Late fees are 50% per day. Extra days may be arranged in advance at 20% per business day.